Shipping & Delivery

Here at SwivelCase we make it easy to find the perfect gifts for friends, family and even yourself! We ship to over 200 countries worldwide. We try our best to get you the best quality products at the lowest possible cost. As such our primary warehouse is located in China. We also have a factory located here in the United States.

How do you ship packages?

We ship primarily through Epacket from our warehouse located in China and through USPS from our warehouse located in the United States.

What's the cost of shipping?

Here at SwivelCase we try our best to provide our customers with the highest value possible while making sure we'll be able to serve you for years to come. Many of our products are shipped FREE worldwide.

We do however charge shipping on items that have been drastically discounted and in some cases are offered for FREE! 

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
United States 4-14 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central,South America 15-30 Business days

*This doesn’t include our 1-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

What if my package doesn't arrive?

Rest assured that SwivelCase provides a 30 Day Money Back Guarantee.  If an issue comes up we try our hardest to get it resolved for you as quickly as possible.  In the rare event that an issue regarding non arrival of product goes pass 45 days, we will issue a refund on the 46th day no questions asked!